Frequently Asked Questions

How do I book a reservation?

Fill out the Form on the "Book Online" page first. A team member will contact you within 2 business days to confirm the date, time, and any other event details. We will also send an invoice and collect the deposit to secure your event date. Your reservation is NOT confirmed until deposit is received.

How much is the deposit?

The deposit to secure your event date and time is $50. This is Non-refundable, but is applied to your package total. 

What will the balance be and when is it due?

Your invoice will show a complete breakdown. The remaining balance will be due 7 days prior to your event date. If not received on time it may result in cancellation and forfeiture of the $50 deposit.

 

Is there a damage fee or damage deposit?

Yes, there is a damage deposit of $100. This is charged along with the balance 7 days prior to the event date and is included on the invoice. This will be refunded after the event considering all conditions of the contract are met (no damage, all items in play area, all balls in ball pit, etc.) This is refunded same day, but may take 3-5 business days to receive funds based on your financial institution.

What does event day look like?

We will arrive at least one hour prior to start time to set up for the event. You will sign off on condition of equipment and we will leave the equipment for the duration of the event. We will come back at the event end time to take down the equipment.

Where do you deliver?

Delivery within Bloomington/Normal Illinois city limits is free. We will deliver to other cities in Central Illinois for a delivery fee that would be calculated at booking. 

 

Are you insured?

Yes, our equipment is fully insured while in proper use by guests. If a Certificate of Insurance is needed for your venue we can provide with notice at booking..

Can we keep the equipment longer than four hours?

Yes ,each additional hour would be charged $50 and must be requested during booking. We do not allow equipment to stay overnight.

What if we want to rent the equipment for less than four hours? 

We can leave the equipment for 1 to 4 hours. All packages are priced for up to 4 hours. 

What is your cancellation policy?

If for any reason you need to reschedule/cancel your reservation, please be sure to contact us as soon as possible at info@candylandplayhouse.com. Cancellations are available with NO REFUNDS. We would be happy to reschedule to another available date if needed.

What are your policies regarding weather conditions.

If you are hosting an outdoor event you assume ALL weather-related risks. We strongly encourage having a backup place indoors to set up if needed. However, “BEFORE SET UP” if it should rain, winds are above 15 MPH, or either are in the forecast we will work with you on a solution BEFORE setting up.  If you are not able to hold your party indoors, you can check for another available date. There are no refunds due to inclement weather.

Is there an attendant on duty?

No, the equipment rental does not include an attendant of any kind. Equipment is dropped off and picked up, but adult supervision is required at all times. 

Where can equipment be set up?

We can set up at any kind of event or home both indoors and outdoors. 

 

How often is the equipment cleaned?

All equipment is cleaned and disinfected before and after every new event. Ball pit balls are washed after every event.

What forms of payment do you accept?

We accept all major credit/debit cards. Payments are made through Square. Payments can be made through Cash App as well at request.

What are your days and hours of operation?

We generally service events Saturday and Sunday. However, based on availability events can be done during the week and on some holidays. Please send a message if your date is not available as we may be able to make arrangements to accommodate. Be on the lookout for weekday specials! The earliest we will drop off an equipment rental is 8AM and the latest we will pick up is at 8PM on any day. 

Can we pick up the equipment?

No, we currently only offer drop off services which includes set up.

Is there anything we should know about outdoor events?

We charge a $35 cleaning fee for outdoor usage. Outdoor set up will require a shaded area or a suitable cover in the form of a canopy tent, or pavilion, as the equipment will get hot in direct sunlight. We do not provide any forms of shade. A tarp will be provided underneath, but please make sure the ground is flat, dry and clear from glass and debris. 

 

Safety Rules

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